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Customer Support - English Speaking

1 Hapulico Complex, Nguyễn Huy Tưởng, Thanh Xuan, Ha Noi

Emotiv Technology VietnamCompany name
51-150Company size
ProductJob category
3 yearsExperienced level
21 ngày trướcUpdated

Tech stack

PHPregular

Thông tin công việc

Mô tả

· Manage large amounts of incoming calls, familiar with multiple communication channels: email, support tickets, live chat and virtual calls

· Maintain a specialist understanding of products, sale, services, policies, processes, tools, resources to identify and address customer needs to provide accurate, valid and complete information for customer with high level of professionalism & satisfaction with clients and efficient interaction with internal team

· Recommend and implement sales initiatives with appropriate product and service that meets customer requirements and maximize sales conversion and driving new revenue

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Self-research & handle customer complaints, escalation process within the time limits & efficiently;

· Follow communication procedures, guidelines and policies

· Meet personal/team KPI for both sale & service

· Other duties as assigned by management;

Yêu cầu

Strong phone contact handling, active listening and good presentation capability

Excellent verbal and written communication skills in English

Careful reading & learning customer request & self-research to address customer needs property as well as company products to provide proposition offer; proactive guidance with detail information needed to shorten the number of query email & time of customer and maximize the revenue possibility

Well understand and using CRM systems and practices (Salesforce, WordPress, Zendesk familiar is preferred)

Well-organize for independence working environment in remote condition to communicate efficient with the customer to follow-up and closing sale & service; interact productively within organization for daily task and problem solving

Ability to multitask, prioritize, and manage time effectively

Proven experience as a remote client service representative for global customers more than 3 year\

Willing to learn new technology is preferred

Must be available to work occasional nights, holidays and weekends

Ability to remain professional and courteous with different type of customers at all times

Thông tin khác

Số lượng cần tuyển: 5 người

Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

Attractive Compensation and Time Off

Healthcare Insurance

Company activities (team building, company trip on working days)

Passionate colleagues

Flexible working time

Development Opportunities

Energetic, open, creative and transparent working environment\

Chance to learn about and work on the latest neurotechnology

Nơi làm việc

  • 1 Hapulico Complex, Nguyễn Huy Tưởng, Thanh Xuan, Ha Noi
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Emotiv Technology Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty

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