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Customer Solutions Manager/Senior Manager

Level 25 - 37 Ton Duc Thang District 1, HCMC

PRUDENTIAL VIETNAM ASSURANCECompany name
UpdatingCompany size
Software/ProductJob category
SeniorExperienced level
3 tháng trướcUpdated

Tech stack

QA/Testregular

Thông tin công việc

Mô tả

*** Job Purpose:

This role is to deliver all company level/strategic and CS KPIs, including best-in-class customer experience at new service channel as The Gallerie/ PruVenture, Bancassurance,…..

*** Job Responsibilities:

• Develop the service standards for customer service at Central region.

• Manage and monitor the implementation of Customer attrition, customer experience under in-charge region.

• Promote customer retention activities under management zone to achieve the business goals, including: premium collection, conservation, policy maturity, and management of orphaned customers.

• Regularly visit The Gallerie/ Pruventure Offices to provide timely solutions/advices in terms of customer service activities including frequent training and guidance for Pru Planners/ Business Development Managers to ensure delivery of services excellence under PVA standards, including one door services and customer service recovery

• Closely work with Bancassurance salesforce to deliver the service solutions for customers’ inquiries/ issues/ complaints.

• Responsible for risks assessment and management in business operations under management zone.

• Coordinate with other departments to ensure the implementation of all projects, action plans under Customer Service Department on schedule, including crisis handling.

• Perform other tasks as assigned by manager.

*** Job Accountability:

This role is to manage customer services activities at The Gallerie/ Bank partner & Bancassurance workforce in the region. The position holder must ensure the successful implementation of Customer Services Strategy under his/her management to achieve company's strategic growth targets up to 2023 and exemplary people management in regards to team efficiency, productivity, quality control and team spirit.

Yêu cầu

*** Qualifications: College or BA degree, majors: Economics, Banking or Foreign Trade

or Service industry

*** Knowledge and skill:

• Business Commercial acumen

• Critical thinking and sound judgement

• Advanced communication

• People Management

• Demonstrations of core values: Empathetic, Curious, Nimble and Ambitious (advantage)

Thông tin khác

  • 13th salary and performance bonus

  • 21 annual leave day per year

  • New laptop for each employee

Nơi làm việc

  • 2 - 4 Ben Can Giuoc, Dist. 8, HCMC
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của PRUDENTIAL VIETNAM ASSURANCE. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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