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Customer Service Executive (Software Industry)

45 đường số 2, KDC Him Lam, Phường Tân Hưng, District 7, Ho Chi Minh

CloudStormCompany name
1-50Company size
ProductJob category
5 yearsExperienced level
25 ngày trướcUpdated

Thông tin công việc

Mô tả

• Understanding business process, needs and requirements.

• Receiving support tickets assigned from Customer Support Manager and/or stakeholders.

• Delivering advanced troubleshooting to support end-users via various channels in a timely and accurate way.

• Collaborating with the technical team to advise technical solutions to resolve customer problems. Act as a bridge between the internal technical team and stakeholders.

• Ensuring customer satisfaction and provide professional customer support. Being responsible for the ticket until it is accepted by customers and closed.

• Staying up to date with changes and updates in a company’s systems.

• Preparing and managing business documents: UAT Document, User Manual, System Process Flow, etc.

• Other tasks assigned.

Yêu cầu

MUST HAVE

• Have IT background and/ or familiarity with software industry

• Minimum 5 years experience in customer service or related field

• Good verbal and written communication skills in English are essential

• Customer oriented mindset and ability to adapt/respond to different types of characters.

• Excellent documentation skills

• Ability to work under pressure to stay calm when customers are stressed or upset.

NICE TO HAVE

• Experience creating detailed reports and giving presentations

• Able to work both independently and in team to come up with creative solution

Thông tin khác

Số lượng cần tuyển: 2 người

Yêu cầu kinh nghiệm: 5 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

• High salary and performance bonus

• Macbook Pro or 27 inches

• Become a World-Class Developer, be able to work in large-scale products and services

• Be able to directly working with young and interesting people in Vietnam and all over the world.

• Flexible working time (Monday - Friday)

Nơi làm việc

  • Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của CloudStorm. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty

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