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Customer Service Engineer (IT)

Unit01-03, 17th Floor, Keangnam Hanoi Landmark Tower, Nam Tu Liem Dist, Ha Noi

FUJITSU VIETNAM LTDCompany name
UpdatingCompany size
Software/ProductJob category
3 yearsExperienced level
3 tháng trướcUpdated

Thông tin công việc

Mô tả

  1. Daily tasks:
  • Managing, operating, troubleshooting the server system (AD, SCCM, Hyper-V, Fire-wall…)

  • Make proposal and implement for installing/upgrading server/storage system (Hardware/Software)

  • Maintenance other IT infrastructure devices

  • Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, Infrastructure and Network for end users

  1. Other: Perform other tasks following IT manager’s request.

Yêu cầu

  1. Education level:
  • Have deep knowledge and understanding about server system (Windows), Network, Coding skills, VBA script/Macro (Excel) and web

  • Have CCNA/MCSA, CCNA certificate(CCNP/ MCSE/ ITIL/PMP (MCSE, CCNP is an advantage)

  • Bachelor’s or University’s Degree in IT and/or Telecommunications.

  • Can communicate in Basic English/Japanese (communication skills in both speaking and writing) (Japanese is an advantage)

  1. Working experience:
  • Have experience (at least 2-3 years) in IT customer service.

  • Have experience managing, operating, troubleshooting big server system.

  • Have experience in working with Japanese customers is an advantage.

  • Have experience in Scripting and Task automation: Windows Script (VBS, PowerShell), Microsoft Office Script (Macro - VBA) is an advantage.

  1. Soft skills:
  • Hardworking, attention to details and willing to learn new things.

  • Strong High level of document skills (MS Office, MS Project…)

  • Have Problem-solving skill.

  • Have the ability to work independently as well as part of the team.

  • Flexible working time: can work in shift/over time/at weekend/on holidays

Thông tin khác

  • Fix Bonus & Performance Bonus

  • Social and health insurance based on Vietnam regulation, and extra Insurance.

  • Oversea training opportunities

Nơi làm việc

  • Unit01-03, 17th Floor, Keangnam Hanoi Landmark Tower, Nam Tu Liem Dist, Ha Noi
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của FUJITSU VIETNAM LTD. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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