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Application Support Specialist

Lầu 3, 145 - 147 Đường Nguyễn Cơ Thạch, Phường An Lợi Đông, Quận 2, TP Hồ Chí Minh

CÔNG TY TNHH LBC INTERNATIONALCompany name
UpdatingCompany size
Software/ProductJob category
Depend on SkillExperienced level
3 tháng trướcUpdated

Tech stack

Dataregular

Thông tin công việc

Mô tả

• Response to customers' support request, collect related information about the issue and customers' expectation

• Logging, updating, maintaining support ticket system

• Prioritize the tickets, make plan to analyze the issues based on the priority

• Troubleshooting and doing research to find out the root cause and best solution that solve the issue

• Communicate with customer to make sure the solution meets their expectation

• Provide reports to customer or manager when requested

• Identify potential risks/issues/improvement of the customers' system and work with internal team to have appropriate actions.

• Create/maintain support-related documents and procedures

• Support internal team on Retail Pro related tasks/issues

Yêu cầu

Requirements

• Majoring in Computer science, Information systems or Business Administrator

• Exceptional communication skill in both Vietnamese and English

• Extraordinary customer service and relationship management experience

• Ability to learn new knowledge in short time

Benefit

• Have a chance to work with world-leading retailers and famous brands.

• Good opportunity to upskill and learn modern technology in Retail industry.

• Enjoy working in a professional and dynamic team where your ideas matter.

• Full salary during the training and probation

• Participating Social Insurance with full wages

• 13th-month bonus + yearly performance bonus + other attractive benefit

• 14 days annual leave

Thông tin khác

  • Attractive salary and benefit

  • Good opportunity to upskill and learn modern technology in Retail industry

  • Have a chance to work with world-leading retailers and famous brands

Nơi làm việc

  • Lầu 3, 145 - 147 Đường Nguyễn Cơ Thạch, Phường An Lợi Đông, Quận 2, TP Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của CÔNG TY TNHH LBC INTERNATIONAL. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty

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