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Application Monitoring Engineer

Số 191, phố Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội

NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN KỸ THƯƠNG VIỆT NAMCompany name
10000+Company size
Software/ProductJob category
3 yearsExperienced level
3 tháng trướcUpdated

Thông tin công việc

Mô tả

Job Purpose

The Officer, IT Operation is responsible for daily operating IT monitoring services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.

Key Accountabilities (1)

Main work:

  • Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.

  • Understand the monitoring indicators of IT infrastructure/applications/services and hands -on to resolve any abnormalities.

  • Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.

  • Execute operation activities following guidelines, procedure, process, and framework.

  • Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.

  • Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.

  • Communicate IT incidents internally.

  • Responsible for finalizing and communicating the Incident Report.

  • Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.

  • Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.

  • Apply changes on Production environment, including On Prem and Cloud.

  • Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.

  • Report periodically to the Operation Director.

Key Accountabilities (2)

Risk management and compliance:

  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.

  • Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Key Accountabilities (3)

Maintain a stable operation system:

  • Daily check on operation outcome and resolve any abnormalities.- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).

  • Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.

  • Proactively provide statistics on infrastructure resource, transactions, users growth, etc.

  • Take over the systems from the Bank's strategic projects to put into operation as defined framework.

  • Execute DRP following the defined plan.

  • Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).

Yêu cầu

Qualifications

  • Graduated from university majoring in IT or electronics and telecommunications.

  • At least 2 years of experience in monitoring in large organizations, especially banks.

  • Have experience in monitoring tools on-premise or on cloud, such as:

  • APM (Dynatrace or App Dynamic)

  • Splunks

  • Cloud watch

  • Grafana

  • Nagios

  • OM

  • Solawin

  • Or new other monitoring solution on cloud

Thông tin khác

Số lượng cần tuyển: 2 người

Yêu cầu kinh nghiệm: 3 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Attractive salary package based on your skills and experience

  • 13th month salary + performance bonus (up to 3 months)

  • 12 to 15 paid leaves + 1 birthday leave

  • 100% salary in probation time

  • Advanced health insurance for you and your family

  • Flexible working time

  • Preferential loan policy for Techcombank’s employees

  • Clear career path development

  • Dynamic and challenging working environment

Nơi làm việc

  • Số 191, phố Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
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