• Support the delivery of relevant banking services to customers to meet the department’s revenue targets by understanding customers’ business requirements and preparing recommendations on suitable products or services.
• Responsible for customer support level of Internet Banking system and related Cash Management (products implementation, customer training and customer support via phone or onsite).
• Promote and support internal interface program with ERP system, external interface program or offline tool support customers to make payment in internet banking system.
• Follow up inquiries from customers.
• Cooperate with front office department for customer promotion activities.
• Cooperate with operation departments for efficient operations.
• Other duties assigned by Department Head.
• Perform other duties assigned by Head of Department
• Prepare presentation material for customers.
• Support front office with structuring Transaction Banking deals.
• Support the implementation of Transaction Banking products into customer’s organizations.
• Maintain customer information in the department’s database and be responsible for the data integrity.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
Bachelor of Information Technology (IT);
At least 01 years working experience in IT area, banking service experience is advantage.
Native Vietnamese and fluent in English
VBA, SQL, Oracle, SAP ERP knowledge is a plus
Strong time management and ability to work under pressure
Strong interpersonal skills and able to work independently
Excellent communication, analytical skills and problem solving skills
Strong judgment, teamwork & hard working
Banking & Finance; Economics is advantages
Thông tin khác
Nơi làm việc
- 6th & 7th Floor, Pacific Place, 83B Ly Thuong Kiet, Hoan Kiem, Ha Noi
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